Legal Document

Terms & Conditions

Effective Date: April 1, 2025 |Last Updated: April 1, 2025 |Applies to all purchases on gazestore.com.ng

01

Introduction & Acceptance of Terms

Welcome to Gaze Store, operated by Gaze Store Nigeria (“we,” “us,” or “our”), accessible at gazestore.com.ng. We sell health, wellness, and home products to customers across Nigeria.

By visiting our website, placing an order, or completing a purchase, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, please do not proceed with a purchase.

These Terms and Conditions apply to all transactions conducted through our website, WhatsApp ordering channel, and any other platform operated by Gaze Store. They override any verbal representation, informal communication, or assumptions made outside of this document and our official product listings.

ImportantThese terms form a legally binding agreement between you and Gaze Store under Nigerian law. We reserve the right to update these terms at any time. The version published on our website at the time of your order applies to that transaction.
02

Products & Descriptions

We make every effort to ensure our product listings are accurate, complete, and up to date. However, the following applies:

  • —Product descriptions are written to reflect the actual features, specifications, and capabilities of each item at the time of listing.
  • —Images are for illustrative purposes and may differ slightly from the physical product in colour, finish, or packaging.
  • —Technical terms used in product listings (e.g. “cold water,” “warm,” “room temperature”) refer to the product’s natural output and not to refrigerated, chilled, or temperature-controlled output unless explicitly stated.
  • —Where product functionality may be unclear or ambiguous, customers are encouraged to contact our support team before placing an order.
  • —Gaze Store is not liable for any misinterpretation of product descriptions where the listing does not explicitly make the claim in question.
Before You BuyIf you are unsure about any product feature — especially for appliances, health devices, or technical products — please contact us before ordering. A purchase made without prior clarification is considered acceptance of the product as described.
03

Orders & Order Confirmation

All orders placed on gazestore.com.ng are subject to availability and acceptance by Gaze Store. Placing an order does not guarantee fulfilment until you receive a confirmation from us.

  • —An order is confirmed when you receive a confirmation message via SMS, email, or WhatsApp from our team.
  • —We reserve the right to cancel or decline any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraud.
  • —If an order is cancelled by us, a full refund will be issued within 3–5 business days.
  • —Once an order has been dispatched, it cannot be cancelled. Returns may be initiated upon delivery according to Section 7.
  • —Customers are responsible for providing accurate delivery information. Gaze Store is not liable for failed deliveries caused by incorrect addresses or unavailable recipients.
04

Delivery & Shipping

We deliver to all states across Nigeria using trusted logistics partners. Delivery timelines are estimates and not guarantees.

LocationEstimated DeliveryNotes
Lagos1 – 2 business daysSame-day available in select areas
Abuja2 – 3 business days—
South West (excl. Lagos)2 – 4 business daysIncludes Ibadan, Akure, Ado-Ekiti
Other States3 – 7 business daysRemote areas may take longer
  • —Delivery fees are calculated at checkout and are non-refundable unless the order was cancelled by Gaze Store.
  • —Customers must inspect items at delivery. Damage claims must be reported within 24 hours of delivery.
  • —Gaze Store is not responsible for delays caused by logistics providers, weather, public holidays, or events outside our control.
05

Customer Responsibilities

By placing an order with Gaze Store, you agree to the following:

  • —You are at least 18 years old or placing the order with the consent of a parent or guardian.
  • —You have provided accurate personal and delivery information.
  • —You will read the product description carefully before purchasing and seek clarification where necessary.
  • —You will follow usage instructions provided with the product. Damage caused by improper use is not covered under our return or warranty policy.
  • —You understand that promotional materials (social media posts, WhatsApp broadcasts, ads) are general in nature, and product specifications are governed solely by the official product listing on our website.
06

Pricing & Payment

All prices on gazestore.com.ng are listed in Nigerian Naira (₦) and are inclusive of applicable taxes unless otherwise stated.

  • —Prices are subject to change at any time without notice. The price at the time of confirmed order applies.
  • —We accept payment via bank transfer, card payment, and other methods listed at checkout.
  • —Orders are processed only after payment is confirmed. Proof of payment may be requested.
  • —In the case of a pricing error, we reserve the right to cancel the order and refund the customer in full.
  • —Promotional or discounted prices are time-limited and cannot be applied retroactively to previous orders.
07

Returns & Refund Policy

We stand behind the quality of our products. Our return and refund policy is designed to be fair to both customers and our business.

7.1 — Eligible Returns

If your product arrives damaged, faulty, or not as described, you may return it within 30 days of delivery for a full refund, subject to our Terms & Conditions. Change-of-mind returns are not accepted.

A return and full refund will be honoured in the following circumstances:

  • —The product arrived physically damaged (documented at delivery or within 24 hours).
  • —The product has a confirmed manufacturing defect or malfunction not caused by customer misuse.
  • —The product delivered is materially different from what was described in the official product listing — for example, a different model, colour.
  • —The product is missing key components as listed in the product description.

7.2 — Non-Eligible Returns

The following do not qualify for a return or refund:

  • —Change of mind — you no longer want the product after delivery.
  • —Feature misunderstanding — a product feature was misinterpreted by the customer, where the official listing does not explicitly make the claimed feature.
  • —Products that have been used, assembled, or tampered with beyond initial inspection.
  • —Damage caused by improper use, power surge, or neglect.
  • —Returns initiated after 30 days from the date of delivery.
  • —Items returned without prior authorisation from our support team.
NoteOur promotional phrase “unhappy with your product? We’ll take it back” refers to cases covered under Section 7.1 only — damaged, faulty, or materially misdescribed items. It does not constitute an unconditional return guarantee and must be read together with this full policy.

7.3 — Return Process

  1. Contact our support team via WhatsApp or email within 30 days of delivery.
  2. Provide your order number, proof of purchase, and clear photos or video showing the issue.
  3. Our team will review and respond within 2 business days.
  4. If approved, we will provide a return address and instructions. Do not return items without authorisation.
  5. Upon receipt and inspection, a refund will be processed within 5–7 business days.

7.4 — Refund Method

Refunds are issued via bank transfer to the account provided at the time of purchase. Return shipping costs are the customer’s responsibility unless the return was caused by a Gaze Store error.

08

Warranty & Limitation of Liability

Where a product comes with a manufacturer’s warranty, the terms of that warranty apply independently of this policy. Gaze Store is a retailer and not the manufacturer of most products sold on our platform.

  • —Our liability to any customer is limited to the purchase price of the product in question.
  • —Gaze Store is not liable for indirect, consequential, or incidental damages arising from product use or failure.
  • —Products sold as “as-is” or at clearance pricing carry no warranty or return rights unless otherwise stated.

8.1 — What the 1-Year Warranty Covers

Every product sold by Gaze Store comes with a 1-year limited warranty from the date of delivery. This warranty covers:

– Manufacturing defects — faults in materials or workmanship present at the time of delivery.
– Electrical/mechanical malfunction — the unit stops functioning under normal, correct usage conditions.
– Component failure — a built-in part (e.g. heating element, touch panel, pump) fails without misuse.

8.2 — What the Warranty Does NOT Cover

The following are excluded from warranty coverage:

– Physical damage caused by dropping, impact, or improper handling after delivery.
– Power surge or voltage damage — always use a surge protector. Damage from unstable power supply is not covered.
– Water damage or spillage into the unit caused by improper use.
– Tampering or unauthorized repairs—opening the unit or attempting self-repair voids the warranty immediately.
– Normal wear and tear — cosmetic deterioration, scratches, or fading over time.
– Consumable parts — batteries, filters, or accessories supplied with the product.
– Damage caused by using the product outside its intended purpose or ignoring the setup instructions.
– Products purchased from third-party resellers not authorised by Gaze Store.

 Important: The warranty applies only to the original purchaser and is non-transferable. Proof of purchase from gazestore.com.ng is required to make any warranty claim.

8.3 — How to Make a Warranty Claim

To make a warranty claim within your 1-year warranty period:

1. Contact Gaze Store support via WhatsApp or email with your order number and a clear description of the fault.
2. Provide photos or a short video clearly showing the defect or malfunction.
3. Our team will assess the claim within 3 business days and advise on next steps.
4. If the claim is approved, Gaze Store will arrange either a repair, replacement, or refund at our discretion, depending on the nature of the fault.
5. Do not return the product without prior written authorisation from our team.

Return shipping for warranty claims: If the fault is confirmed as a manufacturing defect, Gaze Store will cover the cost of return shipping. If the claim is not covered under warranty after inspection, return shipping costs are the customer’s responsibility.

8.4 — Repair vs Replacement vs Refund

Gaze Store reserves the right to determine the most appropriate remedy for a valid warranty claim:

– Repair — we will arrange repair of the faulty unit at no cost to you.
– Replacement — if a repair is not possible, we will replace the unit with the same or equivalent model.
– Refund — if neither repair nor replacement is available, a full refund will be issued to your original payment method within 5–7 business days.

8.5 — Limitation of Liability

– Gaze Store’s total liability under this warranty is limited to the original purchase price of the product.
– We are not liable for indirect, incidental, or consequential damages — including but not limited to loss of income, property damage, or personal injury arising from product use or failure.
– Gaze Store is a retailer, not a manufacturer. Where a manufacturer’s warranty exists independently, it applies alongside — not instead of — these terms.
– This warranty gives you specific legal rights. You may also have other rights under the Federal Competition and Consumer Protection Act (FCCPA) which are not affected by this warranty.

 Your Rights Under Nigerian Law: This warranty does not exclude or limit any rights you have as a consumer under the Federal Competition and Consumer Protection Act (FCCPA). If you believe your statutory consumer rights have been violated, you may contact the FCCPC independently of this warranty process.

09

Dispute Resolution

We are committed to resolving all customer concerns promptly and fairly. If you have a complaint:

  1. Contact our support team first via WhatsApp or email. Most issues are resolved at this stage.
  2. If unresolved, escalate by emailing us formally with your order details. We will respond within 5 business days.
  3. If a resolution still cannot be reached, both parties agree to explore mediation before pursuing any regulatory or legal action.

We acknowledge the rights of customers under the Federal Competition and Consumer Protection Act (FCCPA) and operate within its requirements.

Our CommitmentGaze Store will not intimidate, harass, or penalise any customer for exercising their legal rights. We ask only that disputes be raised in good faith with accurate information.
10

Governing Law & Miscellaneous

These Terms and Conditions are governed by the laws of the Federal Republic of Nigeria. Any legal proceedings arising from a dispute shall be subject to the jurisdiction of Nigerian courts.

  • —These Terms represent the entire agreement between the customer and Gaze Store and supersede all prior communications.
  • —We reserve the right to amend these terms at any time. Updates take effect immediately upon publication on our website.

Contact Us

  • —Website: gazestore.com.ng
  • —Email: gazestore.com.ng@gmail.com
  • —WhatsApp: Available on our website
  • —Business Hours: Monday – Saturday, 9am – 6pm (WAT)

Gaze Store Nigeria

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© 2026 Gaze Store. All rights reserved. Last updated April 1, 2025.

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